How to Troubleshoot Login Issues in Marey
Accessing your account on Marey should be smooth, but occasional login issues can arise due to session or browser behaviors. Below are troubleshooting steps to resolve the most common problems.
1. Issues with Manual Email and Password Login
If you are unable to log in using your email and password manually, check the following:
Account Sessions: If you use multiple accounts on one computer, ensure you log out of all other accounts before attempting to log in manually. Moonvalley AI only permits one active account per device session. Logging out of other accounts can help resolve this issue.
2. Problems with Google Sign-In
If you are utilizing Google sign-in and are repeatedly redirected to the login page, try these steps:
Clear Your Browser Cache: Clear the cache on your browser while ensuring that cookies and other essential data remain intact. This can often fix session-related errors caused by outdated or conflicting cached data. Here’s a General Guideline for Clearing Cache: - Open your browser’s “Settings” or “Preferences.” - Locate the option for "Clear Browsing Data" or similar. - Make sure to only clear the cache while leaving cookies unchecked. - Complete the process and restart your browser. Please refer to your browser’s help documentation for detailed instructions.
Try a Different Browser: Certain login errors may be specific to the browser you are using (e.g., Chrome). Switching to an alternative browser can help isolate the issue.
Conclusion
By following the steps provided for manual login or Google sign-in troubleshooting, most login issues can be quickly resolved. If the problem persists, we recommend contacting Moonvalley AI support for further assistance.